Feature · comms
Communications
One inbox for email, WhatsApp, voice — threaded against accounts
At a glance
- ▸ Unified inbox across email + WhatsApp Business + voice
- ▸ Threads anchored to account / quote / shipment
- ▸ Auto-routing rules (shipper inbound, customs queries, etc.)
- ▸ Template library with smart variables
- ▸ Full transcript history searchable by anyone with access
What it does
In logistics, the rate confirmation that closes a deal might be on WhatsApp. The customs query might be on email. The exception call might be by phone. Today, all that context lives in someone’s head — or worse, their personal phone.
Communications threads every message against the right account/quote/shipment, regardless of channel. Search “Reliance 40HC FOB Singapore” → see every conversation, every channel, every transcript.